Refund policy
At Pligno, we want you to be satisfied with your purchase. You may request a return within 30 days after receiving your order, subject to the conditions below.
Returns
To be eligible for a return, your item must be in the same condition in which you received it, unused and unworn, with its original packaging and included accessories. You will also need your receipt or proof of purchase.
To start a return, please contact us at:
If your return is accepted, we will provide you with instructions on how and where to send your package.
Items sent back without first requesting a return may not be accepted.
Return Address
Approved returns should be sent to:
Pligno
Grundbachstraße 35
4060 Leonding
Austria
Please contact support@pligno.com before sending your return.
Return Shipping Costs
For standard returns, including returns because you changed your mind or no longer want the product, the customer is responsible for return shipping costs.
If you receive an item that is defective, damaged, incorrect, or materially different from what you ordered, please contact us. If we determine that the issue is our responsibility, Pligno will cover the reasonable return shipping costs.
We do not charge a restocking fee.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item is defective, damaged, or you receive the wrong product, contact us as soon as possible at support@pligno.com.
Please include your order number and, where appropriate, photographs showing the problem so that we can evaluate the issue and provide an appropriate solution.
Non-Returnable Items
Standard returns cannot be accepted for products that have been used, worn, materially altered, or damaged by the customer after delivery.
This does not affect claims concerning products that arrived defective, damaged, incorrect, or not as described.
If you are unsure whether your item is eligible for return, contact us at support@pligno.com.
Exchanges
We accept exchanges for eligible products.
To request an exchange, contact support@pligno.com. We will provide further instructions based on product availability.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Your bank, credit card company, or payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since we approved your refund and you have not received it, contact us at support@pligno.com.
Order Cancellations
If you wish to cancel an order, contact us at support@pligno.com as soon as possible.
We will attempt to cancel your order before it is processed or shipped. We cannot guarantee cancellation once fulfillment has begun or the order has been shipped.
If the order has already been shipped, you may request a return after receiving it in accordance with this Refund & Return Policy.
Contact
For questions regarding returns, refunds, exchanges, or cancellations:
Pligno
Grundbachstraße 35
4060 Leonding
Austria
Email: support@pligno.com
