Shipping Policy

Shipping Destinations

We currently ship exclusively to the United States.

Processing Time

Orders are processed and prepared for shipment within 1–3 business days after payment is received.

Business days do not include weekends or public holidays.

Delivery Time

Delivery typically takes 8–16 business days from the date of shipment.

Delivery times are estimates and may occasionally vary due to carrier delays, customs processing, or other circumstances outside our reasonable control.

Shipping Costs

We offer free shipping on all orders to the United States.

No shipping fees are charged at checkout.

Shipping Origin and Fulfillment

To fulfill orders efficiently, products may be shipped directly from our manufacturers, suppliers, or fulfillment warehouses located outside the United States.

This means that orders may be shipped internationally before reaching their final destination in the United States. The shipping origin may vary depending on the product, availability, and fulfillment location.

International transit or customs processing may occasionally affect delivery times.

Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for tracking information to become active after shipment, as carrier systems may take time to update.

If your tracking information does not update for an extended period or you believe there may be an issue with your shipment, please contact us.

Taxes

Applicable taxes are included in the price displayed at checkout. No additional tax charges will be added after you complete your purchase.

Delays

While we aim to meet all estimated delivery times, occasional delays may occur due to shipping carriers, customs processing, high shipping volumes, weather conditions, or other events beyond our reasonable control.

If your order is significantly delayed, please contact us. We will review the available tracking information and assist you with the status of your shipment.

Questions About Shipping?

If you have any questions about your order, tracking, delivery, or shipping, please contact us:

Email: support@pligno.com
Phone: +43 650 6730317

We aim to respond to customer inquiries within one business day.